SERVICE NEVER SLEEPS
Innovative & Automated banking for 24/7 customer service
Our Client
One of the largest banks in Cambodia, our client operates over 260 branches across all provinces and towns in Cambodia. As the digital pioneer in the banking sector, our client main focus is to make banking easier in the new era.
Needs Analysis
Account opening and service applications was a lengthy process with multiple documents needed to be manually verified and filled up resulting in low product uptake and onboarding of customers.
The Solution
Automated 24/7 Banking
VIRTUAL TELLER MACHINE
Integrated with high definition video conferencing, video surveillance, fingerprint and face recognition, customers can open accounts or conduct any other services without being at the branch during operating hours
SELF-SERVICE FIXED DEPOSIT MACHINE
Apply for and claim maturity of fixed deposit from the machine without manual filling of forms and queuing to see a teller
TERMINAL MANAGEMENT SYSTEM
A kiosk management platform that provides a comprehensive view of every status of each kiosk at every network point for effective monitoring and optimal operation
Benefits
24/7 Secured, automated, self-service banking with e-KYC
Optimized workflows with a paper-less process, ensuring no human error
Increased transaction volumes with a small footprint
Resources are upskilled for greater value work
Improved branch customer experience with no more queues
Enhanced security with biometric authentication for verification of user
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