ACLEDA innovation will enable people to open accounts virtually

Image Source: Khmer Times

ACLEDA innovation will enable people to open accounts virtually

ACLEDA launches their Digital Branches with ADERA’s Digital Automation Solutions, cuts more than 90% of customer wait time.

Source: Khmer Times

As part of ACLEDA Bank’s digitalisation agenda, ACLEDA has partnered with ADERA to roll out self-service automation banking services to their customers. With the implementation of ADERA’s Virtual Teller Machine, customers of the bank can now open accounts, apply for financial services and get bank card issuance instantly. The implementation includes biometric authentication integration; customers can conduct instant and self-service eKYC via the kiosks with their ID card/passport using facial recognition, fingerprint and e-signature before proceeding to conduct any financial services. ADERA makes the processes as simple and efficient as possible, eliminating long processing time and manual documentation via traditional counters.

With these ADERA deployments, ACLEDA Bank is the first Cambodian bank to offer such a digital solution that have reduced customer wait times by as much as 90% time for accounts opening and other banking services.

“Before customers would have to come to the bank counter to open an account and apply for an ATM card. Their request would take about three days to process, but now there is no need to wait. Customers can open accounts and request the ATM Classic Card immediately via the VTM.” Said Sok Sophea, Senior Vice President and Head of Marketing of ACLEDA Bank.

“We are honoured to be chosen as ACLEDA’s technology partner as they accelerates their digital transformation agendas to meet both new and evolving customer needs. Leveraging on Artificial Intelligence and biometric enrolment / authentication, ADERA has successfully enabled ACLEDA to roll out their digital strategies through the implementation of Virtual Teller Machines to automate workflows for account openings / services applications, ATM card instant issuance and Update of particulars. The data collection is centralized in a unified platform to enable easy and secure exchange across applications, allowing personalized and convenient experiences for their customers, getting things done in minutes that would have taken hours or even days.” added Foo Tee Meng, General Manager of ADERA Global Smart Tech.

Source: Khmer Times

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